On-Site Technical Support

35.00 (one hour increments only)

60.00 (1 hour minimum)

30.00 (after first hour)

99.99 (plus $25 hourly rate after 3 hours)

Pickup and return service for the Computer Tune – up: $15.00 You save 20 % off the price and we waive the hourly rate.

Drop off and pick up your own computer for the Computer Tune – up: You save 20% and we will waive hourly rate.

HelpLine & Remote Assistance

99.99 (HelpLine details listed below)

Annual Members Save 20% on On-Site Services

Calls to be kept to 30 minutes. (after 30 minutes see member hourly pricing below)

Ask questions for training.

Ask questions for technical support.

Training can be handled over the phone or by using remote assistance.

Technical support can be handled using remote assistance.

If training or technical support will take longer than the average time frame you may be asked to schedule an on-site appointment or pay an extra “per session” rate.

Remote assistance requires a “join.me” download

40.00 (one hour increments only)

50.00 (one hour increments only)

A credit card may be charged 1 hour before remote session.

Remote assistance requires a “join.me” download.

Shopping Buddy

Advice & Recommendations

150.00 (also includes what is listed below)

Setup of the new computer

Setup of any existing printers or wireless networks

Data Transfer of files from the old computer

Basic Training so you are comfortable using your new computer

Advice & Recommendations

75.00 (also includes what is listed below)

Setup of the new device

Connection to any existing devices or networks (if necessary)

Basic Training so you are comfortable using your new device

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